How much does it cost?
extra-fresh charge £10.00 per hour (£12.50 if extra-fresh supply cleaning products) per cleaner for regular cleans. It’s as simply as that, there are no hidden charges or costs.
How do I pay?
Of the £10.00, £7.00 goes to your cleaner and £3.00 is our fee. You pay the cleaner with cash on the day the service is provided and the easiest way for extra-fresh to collect our fee is by standing order. An example would be; you get 2 hours cleaning done every week, so each week you would pay your cleaner £14.00 (2hrs x £7.00 per hr = £14.00). Our fee would be collected once a month by standing order, which for the example above would be £26.00 (2hrs per week x £3.00 x 52 week per year / 12 months = £26.00).
How can I trust your cleaners?
Our interview and vetting procedures help us ensure all our staff are dependable, discreet, trustworthy and friendly. We take this responsibility very seriously, because our customers peace of mind is of the highest priority here at extra-fresh! So stop worrying and let extra-fresh free up some of that precious time of yours!
How long will each clean take?
This depends on a number of factors; size of rooms; number of rooms; how many ornaments, pictures etc there are. As a rough guide we say a deep clean of a 2 bedroom house will take 2-3 hours, a 3 bedroom 3-4 hours, a 4 bedroom…… I’m sure all our extra-fresh customers know what I’m going to say next, takes about 4-5 hours. You can also request that our cleaners are there for any amount of time you desire, so if you only require them there for 2 hours or you need them for more like 5 hours, then your wish is our command! After your home has been extra-fresh’d once, that price and consistency of cleaning will remain the same week in week out!
What is your Cleaning Schedule?
Please click here to download a PDF of our Cleaning Schedule
What about access to my home?
You can provide extra-fresh with a key to your home. The key will be treated with the care and security it deserves, and it will be stored and handled with control and discretion at all times. Alternatively, if you wish to be at home when our cleaners are there then that’s ok too!
Are you insured?
We certainly are! To provide our customers with complete peace of mind, all the cleaning services that extra-fresh offer are fully insured.
Do extra-fresh use their own cleaning products?
No, because our customers prefer to specify what products are used in their homes. However, we can also supply cleaning products if required. £12.50 per hour.
If there is a problem, who can I call?
Contact the office, and they will work with the cleaner to quickly correct the problem. We want happy customers at extra-fresh!
What makes extra-fresh different from other cleaning companies?
We are a family run business who offer that extra-fresh personal touch. Good old service with a smile, we truly want to build trust and strong relationships with all our customers and provide them with the best possible cleaning service.
What is the difference between extra-fresh and a housekeeper or independent cleaning person?
extra-fresh services are fully insured, so you are protected against theft, accidental breakage or cleaning accidents inside your home, many independent cleaners may not have suitable insurance or they may have none at all. We will also collect regular customer satisfaction information to help ensure our extra-fresh clients always receive the best possible service.
What if I have pets?
We know that pets are treasured members of any home. We also know that having non-family members in their world can cause a certain amount of anxiety. For the safety and well being of our staff and your pets, we ask that pets be kept in an area that will keep them happy and secure.
