How much does it cost?
extra-fresh charge £12.00 per hour (£12.50 if extra-fresh supply cleaning products) per cleaner for regular cleans. It’s as simply as that, there are no hidden charges or costs.
How do I pay?
It’s extremely easy and convenient. For one off payments you can simply pay by cheque or cash, which our cleaners will collect, or if you are one of our regular customers you can set up a direct debit or standing order. It’s as easy as that! extra-fresh always handle your details with the security and confidentiality they deserve!
How can I trust your cleaners?
Our interview and vetting procedures help us ensure all our staff are dependable, discreet, trustworthy and friendly. We take this responsibility very seriously, because our customers peace of mind is of the highest priority here at extra-fresh! So stop worrying and let extra-fresh free up some of that precious time of yours!
How long will each clean take?
This depends on a number of factors; size of rooms; number of rooms; how many ornaments, pictures etc there are. As a rough guide we say a deep clean of a 2 bedroom house will take 2-3 hours, a 3 bedroom 3-4 hours, a 4 bedroom…… I’m sure all our extra-fresh customers know what I’m going to say next, takes about 4-5 hours. You can also request that our cleaners are there for any amount of time you desire, so if you only require them there for 2 hours or you need them for more like 5 hours, then your wish is our command! After your home has been extra-fresh’d once, that price and consistency of cleaning will remain the same week in week out!
What is your Cleaning Schedule?
Please click here to download a PDF of our Cleaning Schedule
What about access to my home?
You can provide extra-fresh with a key to your home. The key will be treated with the care and security it deserves, and it will be stored and handled with control and discretion at all times. Alternatively, if you wish to be at home when our cleaners are there then that’s ok too!
Are you insured?
We certainly are! To provide our customers with complete peace of mind, all the cleaning services that extra-fresh offer are fully insured.
Do extra-fresh use their own cleaning products?
No, because our customers prefer to specify what products are used in their homes. However, we can also supply cleaning products if required. £12.50 per hour.
If there is a problem, who can I call?
Contact the office, and they will work with the cleaner to quickly correct the problem. We want happy customers at extra-fresh!
What makes extra-fresh different from other cleaning companies?
We are a family run business who offer that extra-fresh personal touch. Good old service with a smile, we truly want to build trust and strong relationships with all our customers and provide them with the best possible cleaning service. Here at extra-fresh we also reward our customers, so every month we will be working with local companies to offer you guys money off lots of extra special products and services. So be sure to check our website regularly to make sure you don’t miss out!
What is the difference between extra-fresh and a housekeeper or independent cleaning person?
extra-fresh services are fully insured, so you are protected against theft, accidental breakage or cleaning accidents inside your home, many independent cleaners may not have suitable insurance or they may have none at all. We will also collect regular customer satisfaction information to help ensure our extra-fresh clients always receive the best possible service.
What if I have pets?
We know that pets are treasured members of any home. We also know that having non-family members in their world can cause a certain amount of anxiety. For the safety and well being of our staff and your pets, we ask that pets be kept in an area that will keep them happy and secure.
