extra-fresh terms

Please find below our terms and conditions. We pledge to
abide by these to safeguard your property and possessions
and give you 100% peace of mind.

extra-fresh cleaners

extra-fresh cleaners usually work alone, but we researve the right to work in teams of two or three. We will
always inform you if this is to happen.

All extra-fresh cleaners are fully vetted. We conduct our interviews for staff at their home, identity is confirmed
with utility bills and passport, and we ask for references from two previous employers.

All extra-fresh cleaners are fully insured

Insurance

extra-fresh cleaners will not eat, drink or smoke in your premises.

We endevour to provide the same cleaners, at the same time, for each clean.
However, this may not always be possible due to holidays, illness, varying cleaning frequencies and
other commitments. In such an event, we will contact you to arrange for another of our extra-fresh cleaners
to visit your property at a mutually agreed time.

If you are not happy with the service provided by your extra-fresh cleaner, we will endeavour to find you a more suitable cleaner promptly and without hesitation.

Special requests & public holidays

Special requests for additional services should be made two days before a service day. This ensures that
these can be provided and payment agreed. However, we may be able to accommodate these on the service
day. Please leave a note and we will invoice you accordingly.

If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should
contact us to re-arange an alternative date.

extra-fresh charges

All prices are subject to change. Existing customers will be given 30 days notice of any price changes.

All cleans must be a minimum of two hours in duration. You pay on the day the service is completed.

One-off payments can be made by cheque or cash, which our cleaners will collect, or if you are one of our
regular customers you can set up a Direct Debit or standing order.

Please note all accounts overdue beyond our credit terms will be passed to our debt collection agency.
All accounts without exeption will be subject to a surcharge of 15% plus VAT to cover our costs of recovery.
These accounts will also be subject to any legal costs incurred in obtaining settlement.

Cancellations

Please contact us, giving us at least three full working days notice, if you do not want a particular clean or
are on holiday. Cancellations for individual cleans require three full working days notice in order to re-schedule
our team and avoid having to charge you.

Our cancellation charges are dependent upon the notice given and are as follows:
For cancellation with less tha 24 hours notice, 100% fee will be charged.
For cancellations between 24 hours and 48 hours notice, 50% will be charged. If extra-fresh is unable
to gain access to the property, as a result of customer failure to make reasonable arrangements for access,
extra-fresh will charge the full cancellation fee.

Should you be unable to commence your cleaning service after payment of the initial fee, this can be refunded subject to a £10 administration fee over plus any fees incurred for late cancellation.

extra-fresh will not be liable for any delay to or cancellation of the services caused by circumstances beyond
our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate
power or breakage or failure of machinery or apparatus). In such circumstances we will do our best to arrange
an alternative time suitable to both parties for the performance of our services. Where extra-fresh fails to carry
out an agreed service due to circumstances within our control, our liability shall be limited to providing the
agreed service at no additional charge at a mutually convenient alternative time and in no event shall extra-fresh domestic cleaning services be liable for any other losses including loss of profit or consequential loss.


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