extra-fresh questions and answers

Please find below a selection of frequently asked question.

How much does it cost?

extra-fresh prices can vary due to proximity of Peterborough, duration, condition of premises and frequency. 

How do I pay?

Regular office and contract cleaning services are payable by cash, cheque, electronic payment or standing
order. You agree to make payments to the agency on monthly basis 30 days after the receipt of invoice
which is issued at the beginning of each cleaning month.

One off cleaning service may require a deposit payable to the Company in advance. The remaining or full
balance may be paid by cash, cheque via the cleaning operative before the operative leaves the Client’s
premises or if agreed 30 days after the receipt of invoice payable by cash, cheque or electronic payment .

Standing Order

How can I trust your cleaners?

Our interview and vetting procedures help us ensure all our staff are dependable, discreet, trustworthy
and friendly. We take this responsibility very seriously, because our customers’ peace of mind is of the
highest priority here at extra-fresh.

How long will each clean take?

This depends on a number of factors: size of premises; number of rooms,etc.
After your premises has been extra-fresh’ed once, that price and consistency of cleaning
will remain the same week in week out!

What is your Cleaning Schedule?

Cleaning Schedule

What about access to my home?

You can provide extra-fresh with a key to your premises. The key will be treated with the care and security it
deserves, and it will be stored and handled with control and discretion at all times. Alternatively, if you
wish to be at your workplace when our cleaners are there then that’s ok too!

Are you insured?
We certainly are! To provide our customers with complete peace of mind, all the cleaning services that
extra-fresh offer are fully insured for accidental damage over £250.

Public Insurance Employer Insurance

Do extra-fresh cleaners use their own cleaning products?

Not usually, because our customers prefer to specify which products are used in their homes. However,
we can supply cleaning products if required. This would incur an additional charge of £1.50 per hour.

What training do you provide to your team members?

All our team members are fully trained in hygiene colour coding. ensuring that different cloths are used in
different areas of your premises - WC only (red cloth), baths, sinks and showers (yellow cloth), kitchen
(green cloth), furniture (blue cloth). All our team members are also given guidance on the safe use of
potentially hazardous cleaning chemicals to avoid damage to interior surfaces, and for their own
protection and that of your family. All we ask is that you instruct our team member in the operation
and safe use of your own equipment (eg vacuum cleaners, floor polishers etc)

If there is a problem, who can I call?

Simply contact our office – either by phone or email – and we’ll work with the cleaner to quickly correct the
problem. If you’re not happy then neither are we, because we always want happy customers at extra-fresh!

What makes extra-fresh different from other cleaning companies?

We are a family-run business offering a personal touch, service with a smile, and extremely good cleaners.
Fact. We really want to build trust and strong relationships with all our customers and provide you with the
best possible cleaning service, and we do everything in our power to make sure that happens. You’re not
just an ‘address’ to us (as you’ll find with some other cleaning companies!), you’re a valued customer who
is trusting us to provide a reliable and professional service. We want you to be pleased every time you open
your front door and find your premises have been extra-fresh’ed – and then we want you to tell all your
colleagues about us.

What is the difference between extra-fresh and a housekeeper or independent
cleaning person?

extra-fresh services are fully insured, so you are protected against theft, accidental breakage or cleaning
accidents inside your premises. Many independent cleaners may not have suitable insurance or they may have
none at all. We will also collect regular customer satisfaction information to help ensure our extra-fresh clients always receive the best possible service.